Shipping policy
At Stepso, we are committed to delivering premium quality footwear quickly and reliably to your doorstep. Below you'll find everything you need to know about our shipping process.
📍 Shipping Locations We currently ship to all addresses within the United States.
⏱️ Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation
- Orders are not processed on weekends or public holidays
🕔 Order Cut-Off Time
- Orders placed before 5:00 PM (EST) will begin processing the same business day
- Orders placed after this time will be processed the next business day
🚚 Shipping Time
- Estimated shipping time: 7–13 business days
📅 Estimated Total Delivery Time
- 8–15 business days from the date of purchase (including processing time)
💰 Shipping Cost 🎉 FREE Shipping on all orders within the United States — no minimum order required!
⏳ Delivery Estimates Delivery times are estimates based on standard carrier timelines. Occasional delays may occur due to high order volume, carrier schedules, or weather conditions. We will keep you informed if any delay affects your order.
📦 Order Tracking Once your order has been shipped, you will receive a confirmation email with your tracking number so you can monitor your delivery in real time.
🏠 Shipping Address Please double-check your shipping address before completing your order. Stepso is unable to guarantee address changes once an order has been placed. We are not responsible for orders delivered to an incorrectly provided address.
📬 Missing Packages If your tracking shows your order as delivered but you haven't received it, please first check with neighbors or your local carrier. Then contact us and we'll do our best to assist you.
📞 Contact Us For any shipping-related questions, feel free to reach out to our team:
📧 Email: support@stepso.shop
📞 Phone: +1 (646) 820-6912
🏢 Address: 30 Washington St, Brooklyn, NY 11201, United States
🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)