Frequently Asked Questions (FAQ)

Have questions? We've got answers! Browse through our most common questions below. Can't find what you're looking for? Contact us at support@stepso.shop.

📦 Orders

Q: How do I place an order?
A: Simply browse our collection, select your size, and click “Add to Cart.” Follow the checkout steps to complete your purchase securely.

Q: Can I modify or cancel my order after placing it?
A: We process orders quickly. If you need to make changes, please contact us within 24 hours of placing your order at support@stepso.sho[ or call +1 (646) 820-6912.

Q: How will I know my order was confirmed?
A: You will receive an order confirmation email within a few minutes of placing your order. Please check your spam folder if you don’t see it within 24 hours.

🚚 Shipping

Q: Do you offer free shipping?
A: Yes! We offer FREE shipping on all orders within the United States.

Q: How long does delivery take?
A: Orders are processed within 1–2 business days. Estimated delivery time is 8–15 business days from the date of purchase.

Q: Do you ship internationally?
A: Currently, we only ship within the United States.

Q: How do I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number to monitor your delivery in real time.

🔄 Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 30 days of delivery. Items must be unworn, unused, and in original packaging. See our full Return & Refund Policy.

Q: How do I start a return?
A: Contact us at support@stepso.shop with your order number and reason for return. We’ll guide you through the process.

Q: Do you offer exchanges?
A: Yes! We offer size or color exchanges for defective or incorrect items. Contact us within 7 days of delivery.

Q: When will I receive my refund?
A: Once we receive and inspect your return, refunds are processed within 10 business days to your original payment method.

💳 Payments

Q: What payment methods do you accept?
A: We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, and other secure payment methods at checkout.

Q: Is my payment information secure?
A: Absolutely! All transactions are processed through an SSL-encrypted secure checkout. We never store your payment details on our servers.

Q: My payment was declined. What should I do?
A: Please verify your card details and billing address, contact your bank, or try an alternative payment method. You can also reach us at support@stepso.shop for help.

👟 Products

Q: How do I find the right shoe size?
A: We recommend checking the size guide available on each product page. If you’re between sizes, we suggest sizing up for the best comfort.

Q: Are the product images accurate?
A: We strive to display product images as accurately as possible. However, colors may vary slightly depending on your device’s screen settings.

📬 Contact Us

Q: How can I reach customer support?
A: Our team is happy to help!

📧 Email: support@stepso.shop
📞 Phone: +1 (646) 820-6912
🏢 Address: 30 Washington St, Brooklyn, NY 11201, United States
🕐 Business Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)

We respond to all inquiries within 1–2 business days. Thank you for choosing Stepso! 👟